FastPass Account Management
Make changes to your account online:
Frequently Asked Questions
• Do I need my unlimited tag number to cancel my plan or update my credit card on file?
Yes, If you do not have your unlimited tag number please contact us.
• I have a new vehicle. How do I transfer my pass to another vehicle?
If you have your pass number, please visit any location to transfer a new pass to a different vehicle. If you need your pass number, please contact us.
• Can I change my plan type online?
No, you will need to stop by a location to change plans.
• How long does it take for my plan to be cancelled?
Your plan will continue to be active until your next billing date. You may continue to wash your car during this time.
• Will I receive a refund after cancelling my plan?
No, you will not receive a refund. Your plan remains active until your next billing date.
• Will I receive an email confirmation after I change my credit card or cancel my plan?
Yes, you will receive an email confirmation after you submit your request.
• What if I change my mind after I submit my cancellation request?
You will need to stop by a location to reactivate your plan.
• If I am part of a group/family plan, what pass number should I use?
Only the group leader may update the credit card on file. If the group leader cancels, all members will be cancelled as well.