Frequently Asked Questions

 Do I need my unlimited tag number to cancel my plan or update my credit card on file?

Yes, If you do not have your unlimited tag number please visit the wash location for assistance.

 I have a new vehicle. How do I transfer my pass to another vehicle?

If you have your pass number, please visit the wash location to transfer a new pass to a different vehicle.

 Can I change my plan type online?

No, you will need to visit the wash location to change plans.

 How long does it take for my plan to be cancelled?

We require a five day advance notice prior to the end of the current billing cycle, otherwise it renews for another cycle.

 Will I receive a refund after cancelling my plan?

No, you will not receive a refund. Your plan remains active until your next billing date.

 Will I receive an email confirmation after I change my credit card or cancel my plan?

Yes, you will receive an email confirmation after you submit your request.

 What if I change my mind after I submit my cancellation request?

You will need to visit the wash location to reactivate your plan.