Monthly Pass Maintenance
Make changes to your account online:
Frequently Asked Questions
Do I need my unlimited tag number to cancel my plan or update my credit card on file?
Yes, If you do not have your unlimited tag number please contact us.
I have a new vehicle. How do I transfer my pass to another vehicle?
If you have your pass number, please visit any location to transfer a new pass to a different vehicle. If you need your pass number, please contact us.
Can I change my plan type online?
No, you will need to stop by a location to change plans.
What is the cancellation process?
Use the above link to cancel your plan. Once the plan is canceled, you will no longer be billed. However, you are able to wash for the rest of your current billing cycle.
What is the billing cycle?
The anniversary date (day of month) of the day you signed up. If you're not sure of your sign up date, please call the wash at 440-884-4848 between 8am-6pm Monday through Friday and a service representative will assist you.
Will I receive a refund after cancelling my plan?
No, you will not receive a refund. Your plan remains active until your next billing date.
Will I receive an email confirmation after I change my credit card or cancel my plan?
Yes, you will receive an email confirmation after you submit your request.
What if I change my mind after I submit my cancellation request?
You will need to stop by a location to reactivate your plan.