Monthly Pass Maintenance
Make changes to your account online:
Frequently Asked Questions
How do I find my "Customer ID"?
Your "Customer ID" will be the code from the RFID sticker that was affixed to your windshield when you purchased your plan. This is an 11 digit number separated with a plus (+) symbol. (e.g. 12345+123456). If you were not issued an RFID sticker you should enter your license plate number. Note: License plate numbers should not include spaces and must include the issuing state code. For example, if your plate number is "ABC1234" and issued by the state of Texas, you would need to enter "ABC1234-TX".
I have a new vehicle. How do I transfer my pass to another vehicle?
If you have your pass number, please visit any location to transfer a new pass to a different vehicle. If you need your pass number, please contact us.
Can I change my plan type online?
No, you will need to stop by a location to change plans.
How long does it take for my plan to be cancelled?
Your plan will continue to be active until your next billing date. You may continue to wash your car during this time.
Will I receive a refund after cancelling my plan?
No, you will not receive a refund. Your plan remains active until your next billing date.
Will I receive an email confirmation after I change my credit card or cancel my plan?
Yes, you will receive an email confirmation after you submit your request.
What if I change my mind after I submit my cancellation request?
You will need to stop by a location to reactivate your plan.