Unlimited Account Management
Make changes to your account online:
Frequently Asked Questions
• What is my 'Customer ID Number'?
If a FastPass tag was attached to your windshield when purchasing your plan please use the 11-digit number from it. If you did not receive such a tag you should enter your license plate, including the state code. For Example, ABC1234-NV.
• Do I need my Customer ID Number to cancel my plan or update my credit card on file?
Yes, If you do not have your Customer ID Number please visit one of our participating carwash locations and speak with an attendant.
• Can I change my plan type online?
No, you will need to stop by a location to change plans.
• How long does it take for my plan to be cancelled?
Your plan will continue to be active until your next billing date. You may continue to wash your car during this time.
• Will I receive a refund after cancelling my plan?
No, you will not receive a refund. Your plan remains active until your next billing date.
• Will I receive an email confirmation after I change my credit card or cancel my plan?
Yes, you will receive an email confirmation after you submit your request.
• What if I change my mind after I submit my cancellation request?
You will need to stop by a location to reactivate your plan.