Make changes to your account online:
Do I need my unlimited tag number to cancel my
plan or update my credit card on file?
Yes, If you do not have your unlimited tag number please contact us.
Where is my unlimited tag number?
Your unlimited tag is located in the lower left hand corner of your windshield.
I have a new vehicle. How do I transfer my
pass to another vehicle?
Please visit the wash location to transfer a new pass to a different vehicle.
Can I change my plan type online?
Currently, you can not change your plan type online. However you can use our mobile app to change plans. Download it on your Apple or Android device by clicking here on your mobile device
or by searching the App Store or Play Store for Sam's Car Wash Lexington
How long does it take for my plan to be
cancelled?
Your plan will continue to be active until your next billing date. You may continue to wash your car during this
time.
Will I receive a refund after cancelling my
plan?
No, you will not receive a refund. Your plan remains active until your next billing date.
Will I receive an email confirmation after I
change my credit card or cancel my plan?
Yes, you will receive an email confirmation after you submit your request.
What if I change my mind after I submit my
cancellation request?
You will need to stop by the wash location to reactivate your plan.
What if I want to reactivate my account?
You will need to stop by the wash location to reactivate your plan.