The form says it can't find my membership, what could be wrong?
Your license plate number must be entered with it's state code in order to be recognized by our system. For example: If your license plate number is ABC 1234 and was issued by the State of California you should enter ABC1234-CA into the form.
Do I need my license plate number to cancel my plan or update my credit card on file?
Yes. If you no longer have the license plate please contact us or come by either location for assistance.
I have purchased a new vehicle. How do I transfer my pass to another vehicle?
Please visit the wash location where our technicians will be pleased to assist you with the transfer of your membership to a new vehicle.
May I change my plan type online?
Please visit the wash location where our technicians will be pleased to assist you with the transfer of your membership to a new vehicle.
How long does it take for my plan to be cancelled?
Your plan will remain active until your next billing date. You may continue to wash your vehicle during this time.
Will I receive a refund after cancelling my plan?
Unfortunately no. Your plan remains active until your next billing date, but you may continue to wash your vehicle during this time.
Will I receive an email confirmation if I change my credit card or cancel my plan?
Yes, we will send an email confirmation to confirm any account changes.
What if I change my mind after I submit my cancellation request?
Please visit the wash location where our technicians will be pleased to assist you with the transfer of your membership to a new vehicle.
What if I want to reactivate my membership?
Please visit our online store to sign up.