Monthly pass or license plate Maintenance
Make changes to your account online:
Frequently Asked Questions
Do I need my unlimited tag number to cancel my plan or update my credit card on file?
Yes, If you do not have your unlimited tag number please contact us.
I have a new vehicle. How do I transfer my pass or license plate to another vehicle?
If you have your pass or license plate number, please visit any location to transfer a new pass or license plate to a different vehicle. If you need your pass or license plate number, please contact us.
Can I change my plan type online?
No, you will need to stop by a location to change plans.
How long does it take for my plan to be cancelled?
Your plan will continue to be active until your next billing date. You may continue to wash your car during this time.
Will I receive a refund after cancelling my plan?
No, you will not receive a refund. Your plan remains active until your next billing date.
Will I receive an email confirmation after I change my credit card or cancel my plan?
Yes, you will receive an email confirmation after you submit your request.
What if I change my mind after I submit my cancellation request?
You will need to stop by a location to reactivate your plan.
If I am part of a group/family plan, what pass or license plate number should I use?
Only the group leader may update the credit card on file. If the group leader cancels, all members will be cancelled as well.
Are there any commercial plans available for driving services?
Wash Me Express offers different membership levels for personal vehicles than those that are used commercially. If you operate a vehicle whose primary purpose is to transport pass or license plateengers for hire (this includes, but is not limited to Uber, Lyft, Sidecar, taxis, and limousines), please see an attendant at your nearest location for Fleet Unlimited pricing. Wash me Express reserves the right to terminate, cancel, or adjust any membership that is determined to be in violation of these policies.