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Unlimited Account Management

Make changes to your account online:

Frequently Asked Questions

• Do I need my unlimited tag number to cancel my plan or update my credit card on file?

Yes, If you do not have your unlimited tag number please contact us.

• How long does it take for my plan to be cancelled?

Your plan will continue to be active until your next billing date. You may continue to wash your car during this time.

• Will I receive a refund after cancelling my plan?

No, you will not receive a refund. Your plan remains active until your next billing date.

• Will I receive an email confirmation after I change my credit card or cancel my plan?

Yes, you will receive an email confirmation after you submit your request.

• What if I change my mind after I submit my cancellation request?

You will need to stop by a location to reactivate your plan.

• If I am part of a group/family plan, what pass number should I use?

Only the group leader may update the credit card on file or cancel a plan. If the group leader cancels, all members will be cancelled as well.

contact us

Southland Corporate Office
1259 28th SW
Grand Rapids, MI 49509
Phone: 616-538-6520

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business hours

Monday - Saturday: 7am - 9pm
(Happy Hour from 7pm-9pm)
Sunday: 8am - 6pm

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