Unlimited Account Management
Make changes to your account online:
Frequently Asked Questions
• Do I need my unlimited tag number to cancel my plan or update my credit card on file?
Yes, your unlimited tag number can be found under the barcode located on the windshield of your vehicle, if you are unable to find this number please contact us.
• I have a new vehicle. How do I transfer my pass to another vehicle?
If you have your pass number, please visit any Crew Carwash location to transfer a new pass to a different vehicle. If you need your pass number, please call us at 1-866-632-5627 or contact us.
• How long does it take for my plan to be cancelled?
Your plan will continue to be active until your next billing date. You may continue to wash your car during this time.
• Will I receive a refund after cancelling my plan?
No, you will not receive a refund. Your plan remains active until your next billing date.
• Will I receive an email confirmation after I change my credit card?
No, but you will get confirmation from the update form that the card was changed.
• What if I change my mind after I submit my cancellation request?
You will need to stop by a location to reactivate your plan.
• I need a receipt for the monthly charges to get reimbursed from my employer. Can I get a receipt sent to me each month?
Yes, complete a "Contact Us" with your name, Unlimited Pass Number, and the email you would like to have receipts sent to. We will set you up to receive your receipts via email each month.