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Unlimited Account Management

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Frequently Asked Questions

 Do I need my unlimited tag number to cancel my plan or update my credit card on file?

Yes, If you do not have your unlimited tag number please contact us at 1-877-696-WASH(9274)

 I have a new vehicle. How do I transfer my pass to another vehicle?

If you have your pass number, please visit any location to transfer a new pass to a different vehicle. If you need your pass number, please contact us at 1-877-696-WASH(9274).

 Can I change my plan type online?

No, you will need to stop by a location to change plans.

 How long does it take for my plan to be cancelled?

Your plan will continue to be active until your next billing date. You may continue to wash your car during this time.

 Will I receive a refund after cancelling my plan?

No, you will not receive a refund. Your plan remains active until your next billing date. No mid-cycle refunds will be issued.

 Will I receive an email confirmation after I change my credit card or cancel my plan?

Yes, you will receive an email confirmation after you submit your request.

 What if I change my mind after I submit my cancellation request?

You will need to stop by a location to reactivate your plan.


 Privacy Statement

The Wash Factory is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the The Wash Factory Web site and governs data collection and usage. By using the The Wash Factory website, you consent to the data practices described in this statement.

Collection of your Personal Information

The Wash Factory collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. The Wash Factory also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by The Wash Factory. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by The Wash Factory for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the The Wash Factory Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through The Wash Factory public message boards, this information may be collected and used by others. Note: The Wash Factory does not read any of your private online communications.

The Wash Factory encourages you to review the privacy statements of Web sites you choose to link to from The Wash Factory so that you can understand how those Web sites collect, use and share your information. The Wash Factory is not responsible for the privacy statements or other content on Web sites outside of the The Wash Factory and The Wash Factory family of Web sites.

Use of your Personal Information

The Wash Factory collects and uses your personal information to operate the The Wash Factory Web site and deliver the services you have requested. The Wash Factory also uses your personally identifiable information to inform you of other products or services available from The Wash Factory and its affiliates. The Wash Factory may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

The Wash Factory does not sell, rent or lease its customer lists to third parties. The Wash Factory may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, The Wash Factory may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to The Wash Factory, and they are required to maintain the confidentiality of your information.

The Wash Factory does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

The Wash Factory keeps track of the Web sites and pages our customers visit within The Wash Factory, in order to determine what The Wash Factory services are the most popular. This data is used to deliver customized content and advertising within The Wash Factory to customers whose behavior indicates that they are interested in a particular subject area.

The Wash Factory Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on The Wash Factory or the site; (b) protect and defend the rights or property of The Wash Factory; and, (c) act under exigent circumstances to protect the personal safety of users of The Wash Factory, or the public.

Use of Cookies

The The Wash Factory Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize The Wash Factory pages, or register with The Wash Factory site or services, a cookie helps The Wash Factory to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same The Wash Factory Web site, the information you previously provided can be retrieved, so you can easily use the The Wash Factory features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the The Wash Factory services or Web sites you visit.

Security of your Personal Information

The Wash Factory secures your personal information from unauthorized access, use or disclosure. The Wash Factory secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

The Wash Factory will occasionally update this Statement of Privacy to reflect company and customer feedback. The Wash Factory encourages you to periodically review this Statement to be informed of how The Wash Factory is protecting your information.

Contact Information

The Wash Factory welcomes your comments regarding this Statement of Privacy. If you believe that The Wash Factory has not adhered to this Statement, please contact The Wash Factory. We will use commercially reasonable efforts to promptly determine and remedy the problem.


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