MANAGE MEMBERSHIP

Got a new credit card? Need to make changes to your account? You’ve come to the right place. Manage your membership below, and check out some FAQs if you’ve got more questions.

 

FAQS

What information do I need to cancel my membership or update my credit card on file?

You’ll need your:

  • Name

  • Phone Number

  • Email

  • Fast Pass tag # OR License Plate #

How do I find my Fast Pass tag #?

If you have a Fast Pass, the number is found on the tag affixed to your vehicle. This tag is typically found on your windshield. If you do not have a Fast Pass tag on your windshield but have an unlimited account, please use your vehicles license plate number.

I’m entering my license plate # but it won’t work.

When entering your License Plate or Fast Pass numbers, type it exactly like these examples. License plates MUST end it with "-NE" (or other state code if outside Nebraska).

License Plate Example: ABC123-NE

Fast Pass Example: 12345+123456

I have a new vehicle. How do I transfer my pass to another vehicle?

If you have your pass number, please visit any location to transfer a new pass to a different vehicle. If you need your pass number, please contact us.

Can I change my plan type online?

No, you will need to stop by a location to change plans.

How long does it take for my plan to be cancelled?

Your plan will continue to be active until your next billing date. You may continue to wash your car during this time.

Will I receive a refund after cancelling my plan?

No, you will not receive a refund. Your plan remains active until your next billing date.

Will I receive an email confirmation after I change my credit card or cancel my plan?

Yes, you will receive an email confirmation after you submit your request.

What if I change my mind after I submit my cancellation request?

You will need to stop by a location to reactivate your plan.