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VIP Membership Management

 

Make changes to your account online:

 

 

Frequently Asked Questions

 

Can I use my VIP Membership on more than one vehicle?

Our VIP memberships are a great way to save money on car washes. With such a significant savings, we can only allow one vehicle per VIP account. You may purchase a one-year VIP prepaid membership and get the 12th month free.

 

How often can I wash my car with my VIP Membership?

You can wash your car once a day, as often as you would like each month that your Unlimited membership remains active!

 

Do I need my VIP Membership number to cancel my plan or update the credit card on file?

Yes, your VIP Membership number can be found under the barcode located on the windshield of your vehicle, if you are unable to find this number please contact VIP@driveandshine.com. This is an 11-digit number separated with a plus (+) symbol. (12345+123456).

 

How do I change my credit card of file or cancel my VIP Membership?

Go to www.driveandshine.com. Your VIP Membership number can be found under the barcode located on the windshield of your vehicle, if you are unable to find this number please contact VIP@driveandshine.com. This is an 11-digit number separated with a plus (+) symbol. (12345+123456).

 

Do I need a credit card to sign up for a membership?

Yes. A credit or debit card is required for sign up. Drive & Shine offers prepaid VIP Memberships that you may purchase at any location.

 

Can I change my VIP Membership package?

Yes. You can change your package at any time at your convenient Drive & Shine location.

 

Where can I use my VIP Membership plan?

You can use your VIP Membership plan at any Drive & Shine Car Wash.

 

How long does it take for my plan to be canceled?

To allow processing time, any updates should be completed 24 hours prior to the billing date on which your credit card is charged. If you cancel, your plan will remain active until the next billing date and you may continue to wash during this time.

 

Will I receive a refund after canceling my plan?

No, you will not receive a refund. Your plan will remain active until the next billing date.

 

I need a receipt for the monthly charges to get reimbursed from my employer. Can I get a receipt sent to me each month?

Yes, email VIP@driveandshine.com with your name, Unlimited Pass Number, and the email you would like to have receipts sent to. We will set you up to receive your receipts via email each month.

 

What if I change my mind after I submit my cancellation request?

You will need to stop by a location to reactivate your plan or contact VIP customer support at VIP@driveandshine.com.

 

Is there a contract for VIP Unlimited Memberships at Drive & Shine Car Wash?

No, you may cancel your membership at any time at least 24 hours before your monthly billing date online here.

 

I have a new vehicle. How do I transfer my pass to another vehicle?

If you have your pass number, please visit any Drive & Shine Car Wash location to transfer a new pass to a different vehicle. If you need your pass number, please contact us at VIP@driveandshine.com.

 

Unlimited Terms & Conditions

• All unlimited packages and plans are a monthly automatic recharge subscription. The credit/debit card on file will be charged every month. This monthly charge will typically take place on the enrollment date, but occasionally the charge may process a day early or a day late.
• Unlimited Club membership is an automatic recharge program that will remain in effect until you cancel your membership online at www.driveandshine.com. Cancellation must be made 24 hours before your monthly billing date.
• Customer Support email is VIP@driveandshine.com. We will respond within 2 business days.
• No refunds will be given for mid-month cancellations or for billing cycles with no wash usage.
• Drive & Shine Car Wash may terminate plan anytime if the charge is declined in the credit card processing system.
• Monthly rate may increase without individual member notification from Drive & Shine Car Wash. However, passive notification of any increases to our regularly advertised plan pricing will be posted at all locations in advance of the price increase taking effect.
• Unlimited passes are good for one vehicle only and must remain securely adhered to the interior bottom of the front windshield on the driver’s side.
• Vehicle must meet Drive & Shine safety guidelines. Enrollment does not guarantee that these guidelines have been satisfied.
• Drive & Shine Car Wash reserves the right to terminate unlimited accounts at any time for abuse and/or safety concerns. When flagged for abuse or safety, cancellations may take place with or without notice.
• Drive & Shine Car Wash reserves the right to modify or cancel this program and the membership at any time.
• Drive & Shine Car Wash reserves the right to close locations due to inclement weather, holidays, equipment maintenance, and upgrades.
• By providing your email, you agree to be contacted by Drive & Shine to help manage your account and provide you with important updates regarding services and promotions provided Drive & Shine.
• Cash or Drive & Shine Gift Cards cannot be accepted for automatic recharge plans. Frequent washers who want to pay cash may purchase a 3/6/12 month Prepaid Unlimited pass. Program activation is available only through Drive & Shine Car Wash location(s) or online. Reactivation can be done at the car wash location.
• Enrollment into the Drive & Shine Car Wash VIP Unlimited Membership is considered acceptance of these terms and conditions.

 

 

 

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